Glocomms has partnered up with a leader in Network Security is looking to bring on a top Support Engineer to come in and be a part of their team. This role would see you working in collaboration with other internal team to provide technical product support for customers.
This role would allow you to work remotely, on top of many other competitive benefits.
Responsibilities
- Responsibilities include troubleshooting, diagnosing and resolving technical issues, whilst also handing and resolving any new customer cases.
- With any issues detected, you would recreate, track, and verify software defects in the field or in a lab environment.
- Communicate with technical support personnel, product management and engineering teams to escalate or resolve any issues.
- This role will be client facing, including providing clients with any feedback from customers to the product management or engineering teams.
Qualifications
-2+ years of experience in a technical product support environment
-Strong understanding of the telecom network and routing environments
- Bachelor's degree in IT or Security
- Advanced Networking skills (including TCP/IP, IP subnetting, VPNs and Configuration experience of Cisco and Juniper router).
Benefits
- Competitive Pay
- 3 weeks PTO to begin with!
- Join a cooperative environment that will push to help you strive!
If you have finished reading this post, and you are already imagining yourself doing all these functions, then apply to the job link above, and Victor Garnier will reach out to establish a phone call.
