I am working with a globally renowned retailer who have built a dynamic and innovative e-commerce solution on Salesforce Commerce Cloud. They are seeking a skilled Salesforce Commerce Cloud Support Engineer to join their talented team and support them with issues in production.
Job Description:
As a Salesforce Commerce Cloud Support Engineer, you will play a crucial role in ensuring the success and stability of our clients' e-commerce platforms. You will be responsible for providing technical support, troubleshooting, and resolving issues related to Salesforce Commerce Cloud. This role requires a deep understanding of e-commerce, Salesforce Commerce Cloud, and excellent problem-solving skills.
Responsibilities:
- Provide technical support and assistance regarding issues in production
- Troubleshoot and resolve technical issues, including system errors, performance problems, and integration challenges.
- Collaborate with cross-functional teams, including developers and project managers, to address and resolve client issues promptly.
- Assist in the configuration, customisation, and deployment of Salesforce Commerce Cloud solutions.
- Conduct thorough analysis of client requirements to ensure effective problem-solving.
- Document support requests, solutions, and best practices for knowledge sharing.
- Participate in on-call rotation for urgent support requests (if applicable).
Skills:
- Proven experience working with Salesforce Commerce Cloud
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with debugging tools and techniques.
- Experience with Tag Manager Systems is ideal
- Previous experience with integration of payment or OMS flows
- Salesforce Commerce Cloud Developer certification is a plus.
- French and English
Conditions:
- Start date: October
- Freelance or CDI: Freelance to CDI also known as temporary-to-permanent
- Duration: 12 months freelance with option to convert to CDI
- Location: 2 days onsite in Paris; 3 days remote
- Hours: Fulltime 40 per week
If this could be interesting please apply now, and I will be happy to connect you with my customer for an interview.
