I am searching for a profile with experience in Genesys Engage or in Genesys Cloud and you have a good view on the eco systems around it like Collaboration and Contact Management tools.
Responsibilities:
- Design, Deploy, configure, and test the solutions as outlined in the scope of work
- Participate in workshop with customer to collect requirements and assist presales with the high level solution design
- Provide presales with effort estimation and impact assessments related to a specific customer request
- Write implementation plan and execute against it - troubleshoot and diagnose any problem that occurs
- Effort estimation and implementation for changes requested during the project
- Generate complete and well-structured solution documentation and hand it over in a presentation towards support team after project finalization
- Assist the support team with incident resolution and problem resolution - if needed escalate and follow up with vendors and other 3rd party companies
