Position: Sr. Customer Support Engineer - Multimedia Car Connectivity (m/w/d)
Location: Karlsruhe region (1-2 days in the office, rest home office)
Salary Range: EUR 85.000 - 1100.000
I am currently working on a new position at one of the global leaders in Infotainment. They create embedded and cloud software for in-vehicle multimedia software and have clients such as Porsche, Chrysler, Bugatti, and BMW, integrated with the best microchip companies in Europe.
Their team of 180 people are looking to expand by one more in this new role, to be the first line of technical customer support, plan, manage, and test customer releases, and solve the customer's problems.
Responsibilities:
- Provide first-contact technical support to the customer by analyzing and solving their issues
- Manage projects throughout its life cycle (planning, resource allocation, scope, rick and change management)
- Providing the first-line of technical support to the customer to help solve their problems
- Drive the project's resolution and customer issues
- Reporting new product use cases
Skills and experience required:
- Bachelor's degree
- Fluent in English
- Similar previous experience
- Proficient in C and C++ programming languages
- Android/Kotlin & Linux experience
- Experience developing multimedia/graphics/video or UX/UI
- Client-facing experience
- Great communication and interpersonal skills
- Ability to collaborate with internal and external stakeholders
- Proactive and self-starter
What this job offers you:
- Clear career progression path
- Home office flexibility
- Flexible hours
- Competitive salary
- Multicultural work environment
- The ability to work with Tier 1 Automotive companies
How to apply:
If you are interested in this opportunity or in a career change, please apply below for a confidential discussion, or reach out directly to Lyss Moss at lyss.moss at glocomms .com
